I would like my carpet fixed this carpet seems to be previous and wrinkled. I also should acquire the identical customer service that I received when “Empire today” revenue agent to start with came to my house to obtain my business enterprise.
It is actually approximately six:30pm EST and also have not been given a connect with again. It is apparent that your neighborhood group doesn’t contain the exact amount of urgency, and benefit buyer loyalty as I believe your corporate Workplace does.
We take matters including this just one quite seriously and sincerely regret the inconvenience. We’ll be in contact with you shortly to continue working on a resolution.
It will get worse. They sent the wrong laminate far too! Get my salesman on the cellphone and he retains wanting to explain to me it’s the appropriate things. I now have to establish to him it’s ALL Improper. He lives reasonably close by so I check with if he can arrive at my home. Needless to say not. He will contact me again- Even now Awaiting THAT CALL. Now the soonest they will even come back is Tuesday and then only do the laminate. I am now in limbo for your hardwood. Now we have now wasted our holiday days as a consequence of this screw up. This was speculated to be a terrific practical experience, but it’s been everything but that! We have been SO PISSED OFF! Now staying advised I've to get started on The complete method once again While using the salesman for that hardwood. Is that this the assistance I paid for? I'm now reconsidering my complete acquire.
My partner owns his individual company, I am a full-time university student and We have now a fourteen thirty day period outdated. We can not maintain babysitting this business mainly because they want to be unethical rather than swap our $7,000 installation below guarantee. We are trying to host relatives and buddies in March, and following two full months of inadequate customer support and excuses for not replacing our carpet under warranty – we are expecting this substitution ahead of We've got friends inside our residence. The discoloration is clearly a company defect. The gray coloration was turning violet in a handful of spots quickly after installation, and is particularly now turning incredibly hot pink and getting progressively worse. My loved ones’s time is just as useful as Empire’s. Will probably be emailing customersupport@ empire-today.com and mentioning Headquarters in the subject line to aid this staying solved.
We’re upset to realize that you continue to be unsatisfied, and know that this continues to be a annoying expertise for yourself. We’ll carry on to review your issues, and we’ll be in contact with you shortly.
That is a catastrophe!! I had been speculated to be internet hosting a party tomorrow and I have a hardly furnished family room with ruined carpet click here just style of laying there!
We want it to become installed by December 16th and also have gotten no one to talk to us, answer our phone phone calls, or phone us again. I have attempted every single other doable way for making this installation happen.
We apologize in your working experience, and assure you that your issues are essential to us. Remember to email us at your earliest usefulness at customersupport at empire-today.com along with your account and phone facts, and mention Headquarters in the subject line so we might even more guide you.
The bathtubs are jam packed with things, We have now moved household furniture and almost everything we possess in order that they could set up our carpet TODAY. We acquired a phone at 8:thirty AM this early morning that they have been from stock on our carpet and wouldn't manage to occur for another week. Thoroughly UNACCEPTABLE. Don't use this business.
I receive a get in touch with before 7:thirty am ‘no-one. Is scheduled’. At this time I phone my profits one who clears is up and they're with out a doubt likely to do put in Dec six. I call at 9am to receive an believed time….’ not confirmed’.
January 29, 2018 at 12:07 pm Good day, I want to talk to some consultant that has the authority above a customer service rep. We initially scheduled an put in to sell our home but made a decision to place the sale off until eventually May well when I called to reschedule the apt the CSR told me he could only e-book out 6 months but then at that point we could then reschedule for my expected date of April, in addition to advising me to maintain my deposit on hand. By no means the moment did he say he won't be in the position to drive my install until finally April. He then booked an put in date as significantly out as his agenda would let and actually told me he would deal with cancelling and rescheduling it once the apt in Jan comes up.
We’ve browse your publish, more info and we’re unhappy to listen to that your problems have not been answered. We’ll be in contact along with you shortly To find out more, and start focusing on a resolution.
I've named 5 moments to find out in which my refund is and maintain staying told the Test is while in the mail. I known as today and was hung up on 2 times. I will probably be filing a complaint with the higher Company Bureau in addition to going to compact statements courtroom on Monday December 4th. Your customer care is atrocious!